The Sui app of the Swiss Red Cross is a loyal companion for people who had to leave their country of origin and now live in Switzerland. It offers easily accessible information on various everyday topics, step-by-step instructions, exercises and local offers to cope with life in Switzerland and the associated challenges. Sui is the name of the character who playfully guides users through the app. In order to create a stronger connection for users, we have also designed and illustrated a group of protagonists who show various everyday situations. All content was enriched with diverse illustrations and animations.